Empower Yourself with tips to Spot the Scams
Did you receive an email, text message via Viber/Facebook Messenger/SMS, or phone call and suspect it may be a scam? It could be a scam if it meets the following criteria:
1. Is the sender/caller requesting personal and/or sensitive information, including KBZPay OTP and PIN Number?
Scammers often attempt to trick you into revealing personal and sensitive information.
For instance, they might pose as a representative from KBZ Bank or KBZPay and ask for your KBZPay OTP, PIN, or any other personal details.
Legitimate representatives from KBZ Bank or KBZPay will never request such information via email, text, or phone calls.
Protect your details and do not share them with anyone who contacts you unexpectedly.
2. Does the email/message contain links and/or attachments?
Fraudulent emails or messages commonly include links or attachments that lead to malicious websites or files.
These links are designed to capture your personal information or download malware onto your device.
Be wary of unsolicited emails or messages with links or attachments, even if they appear genuine.
Always verify the source before clicking any link or downloading any attachment.
3. Does the email/message seem very urgent?
Scammers create a sense of urgency to pressure you into quickly reacting without careful consideration. Phrases like “immediate action required,” “your account will be suspended,” or “urgent verification needed” are the warning signs of a scam. KBZ Bank or KBZPay will never send urgent requests for your personal information via email or text. Take a moment to think and verify before responding to such messages.
4. Do you have any doubts about the email/message or phone call you have received?
Trust your instincts.
If something feels off about the communication you received, it likely is. Your doubts should prompt caution, whether the language used, the information requested, or the way the message was sent. Instead of responding, please call KBZPay Call Center 3211 or visit the nearest KBZPay Center to verify the message’s legitimacy or call.
Following these tips can safeguard your KBZPay accounts and prevent scams. If you encounter any suspicious activity, please always call KBZPay Call Center 3211 or visit the nearest KBZPay Center, open from 9 a.m. to 5 p.m. daily.
