Step 1: Login to KBZPay application. Available on both Android and iOS
Step 2: Log into your account with One-time Password (OTP). Please NEVER share your OTP or PIN number with anyone.
Step 3: On the KBZPay homepage, click on KBZPay Shopper loan
Step 4: Click on Apply now on the Shopper loan screen
a. You must have a KBZPay Level 2 account. Please visit the nearest branch or agent to upgrade to a Level 2 if you have Level 1 or Level 1.5 account
b. You must have regular salaried income
c. Minimum balance in KBZPay wallet for form fees, if applicable
d. You will need to provide requested application permissions
No, there are no service charges. However, there will be a form fee during loan application.
Please make sure that you have enough balance in your KBZPay wallet when applying for the Shopper Loan. Form fees will be automatically debited from your KBZPay wallet.
All salaried employees who are KBZPay Level 2 customers can apply for the loan.
No. You cannot combine your salary with your parents, in-laws, friends, relatives, colleagues, etc to apply.
Currently it is only available in Yangon, Mandalay and Naypyidaw. We will be launching in Bago, Pathein Taunggyi and the rest of the country soon. We will notify customers via our official facebook page. Please follow our facebook page for the latest news on KBZPay.
1) Ward Recommendation
2) Electricity Bill
3) Payslip (or) Salary recommendation letter from employer for the past three months
4) Selfie from your registered address (this will be taken during the application process)
There are seven mandatory steps in Shopper loan application
Step 1: Select loan amount and tenor (Minimum loan amount: 200,000 MMK; Maximum loan amount: 5,000,000 MMK
Step 2: Check your address. Update your address if you have moved since you registered for KBZPay.
Step 3: Fill personal information details
Step 4: Fill Employment information details
Step 5: Upload documents
Step 6: Fill other information fields. These fields are optional
Step 7: Facial recognition using the selfie taken during the application process.
No there are no guarantor requirements, However, we will ask for reference contact details.
It will take one working day. You will be notified of the status after KBZPay has reviewed your application..
Step 1: Login to KBZPay
Step 2: Click on KBZPay Shopper Loan on the homepage of the application. On clicking KBZPay Shopper Loan you will see the application status screen. You will also receive an in-app notification on the status change.
You will have to wait for three months before you can apply again. For further information, you can contact KBZPay Call Center
MPT users: +959969963211
Other sim users: 3211
You can also e-mail us on [email protected] for all your queries and concerns.
It is due to unclear/incomplete documents uploaded.
Step 1: Login to KBZPay
Step 2: Click on KBZPay Shopper Loan on the homepage of the application. On clicking KBZPay
Shopper Loan you will see the application status is incomplete.
Step 3: Click on the Upload Document section. Documents which are unclear/incomplete will be
highlighted in yellow. Please re-upload clear/complete documents.
Step 4: Submit the application again.
We currently do not allow applicants to edit details.
Step 1: Login to KBZPay
Step 2: Click on KBZPay Shopper loan on the homepage of the application. On clicking KBZPay Shopper loan you will be able to view the credit limit which can be used at KBZPay partnered merchants.
Step 3: List of participating merchants is visible below the “Enjoy Now” button on the ‘Loan
application successful’ screen.
Step 4: Watch product video to know how the Shopper loan can be managed and to learn about responsible borrowing.
Step 5: Click on “Enjoy Now” on the ‘Loan application successful’ screen to generate your bespoke QR code. This QR code can be used to purchase products at any participating partner merchants. Please note: do not screenshot or save the QR code as it is dynamic and will update at the moment of purchase.
Step 6: When you are at a partner store, and have chosen your item to buy, show the QR code to the partner merchant when you go to pay. Merchant will scan the QR code and enter details of the product you purchase. Merchant will also take a photo of the invoice and product.
Step 7: You will be notified in your KBZPay app to check the details of the product you are
purchasing. Please check if the details and photo entered by the merchant is accurate. If the
amount exceeds your credit limit, you will have to pay an upfront amount to the merchant. Upfront amount is visible on the purchase summary and loan transaction summary screens
Step 8: Select tenor, repayment date of the loan and agree to the terms and conditions
Step 9: Please provide your e-signature for promissory note and loan agreement
Step 10: Enjoy your product purchase!
You can show the QR code at the participating partner merchant stores only to purchase
products. QR code is only valid for one month. List of participating merchants is visible below “Enjoy Now” button on ‘Loan application successful’ screen
You can contact KBZPay Call Center;
MPT users: +959969963211
Other sim users: 3211
You can also e-mail us on [email protected] for all your queries and concerns.
Yes, you can pay in cash for the exceeding credit limit. Any amount exceeding the credit limit will be collected by the merchant as an upfront payment. Upfront amount is visible on the order summary and loan transaction summary screens.
No, you cannot use the remaining credit limit. You can only have one loan at a time with KBZPay.
Yes, you can choose one of the three tenors. Available tenors are 12 months, 18 months and 24 months.
Customer has an option to choose any repayment date from 1st – 7th or from 20th to the last day of the month. Minimum of 30 days will be provided to the customer before the first installment falls due.
The interest rate will be mentioned in the loan application at the time of applying a loan against a purchase of product at the merchant. The interest rate will be in adherence with the Central Bank of Myanmar. If you want to check the interest rate charged to your loan account post loan confirmation, please refer to the loan agreement.
Monthly installments are computed using the reducing balance method.
You can select to make the payment at any time you want. The Monthly repayment will be auto debited from the KBZPay wallet on the due date if not paid before the due date.
If you want to make an ad-hoc payment on your loan account, please follow the below steps:
Step 1: Login to KBZPay
Step 2: Click on KBZPay Shopper loan on the homepage of the application. On clicking KBZPay Shopper loan you will see ‘You have an existing loan under repayment screen’.
Step 3: Click on the Calendar button on the top right corner of the screen.
Step 4: Select ‘Loan payment’ option
Step 5: You can click on repay to pay the due amount. To edit repayment amount, click on pencil button
Step 6: Enter PIN to authenticate the transaction
The Loan summary can be viewed to check the details of outstanding payment left of the loan and the payments made for the loan in the same screen. Follow the below steps in the KBZPay app:
Step 1: Login to KBZPay
Step 2: Click on KBZPay Shopper loan on the homepage of the application. On clicking KBZPay Shopper loan you will see ‘You have an existing loan under repayment screen’.
Step 3: Click on the Calendar button on the top right corner of the screen.
Step 4: Select ‘View loan summary’ option
Loan foreclosure is not allowed within the first 6 months of the loan disbursement. To foreclose
Step 1: Login to KBZPay
Step 2: Click on KBZPay Shopper loan on the homepage of the application. On clicking KBZPay Shopper loan you will see ‘You have an existing loan under repayment screen’.
Step 3: Click on the Calendar button on the top right corner of the screen.
Step 4: Select ‘View loan summary’ option
Step 5: Total balance will be visible on the bottom of the screen
Step 6: Click on Pay off
Step 7: Enter PIN to authenticate the transaction
To check the history of loan installment payments made, follow the below mentioned steps:
Step 1: Login to KBZPay
Step 2: Click on KBZPay Shopper loan on the homepage of the application. On clicking KBZPay Shopper loan you will see ‘You have an existing loan under repayment screen’.
Step 3: Click on the Calendar button on the top right corner of the screen.
Step 4: Select ‘Loan repayment history’ option. Apply tab has details of product purchase/loan creation date. Repay tab consists of history of Shopper loan repayments
Loan foreclosure charges are 3% on the outstanding loan balance.
Step 1: Login to KBZPay
Step 2: Click on KBZPay Shopper loan on the homepage of the application. On clicking KBZPay Shopper loan you will see ‘You have an existing loan under repayment screen’.
Step 3: You can also click on the Calendar button on the top right corner of the screen.
Step 4: Select ‘Loan payment’ option Or You can click on repay now on ‘You have an existing loan under repayment screen’
Overdue payments will be first adjusted against any outstanding late fees, other applicable fees/charges. After the fees and other charges are adjusted, it will be adjusted against outstanding interest penalties and then against outstanding interest. Outstanding principal will be adjusted after all the fees, charges, interest penalties and interest are adjusted.
Yes, there is a late fee of 2,000 Ks on each default. Additionally, penal interest of 12% per annual is applicable on the loan overdue principal and interest.
No, you cannot. You can only have one outstanding loan at a time.
You can contact KBZPay Call Center from your registered mobile no on the below hotline numbers:
MPT users: +959969963211
Other sim users: 3211
You can contact KBZPay Call Center from your registered mobile no on the below hotline numbers:
MPT users: +959969963211
Other sim users: 3211
You can place a request by writing to us on [email protected] along with your ward recommendation and electricity bill of the address which needs to be updated. The address gets updated in the system once address verification is completed.
We currently do not have an option of changing the monthly repayment due date.
If you want to check repayment/amortisation schedule after the loan is confirmed, follow the below mentioned steps:
Step 1: Login to KBZPay
Step 2: Click on KBZPay Shopper loan on the homepage of the application. On clicking KBZPay Shopper loan you will see ‘You have an existing Loan under repayment screen’.
Step 3: Click on the Calendar button on the top right corner of the screen.
Step 4: Select ‘View loan summary’ option
On loan confirmation, we will send you promissory note and loan agreement to your registered e-mail ID. You can also place a request by writing to us on [email protected]
You may contact us through any of our channels mentioned below – Call Center – Call us on our below KBZPay Call Center from your registered phone number in KBZPay:
MPT users: +959969963211
Other sim users: 3211
Email – Write to us on [email protected] for all your queries and concerns. Please write from your registered email ID to get a faster response.. Please check your SPAM folder, in case of non-receipt of Email.
Branch – You can visit our nearest branch. Please bring your Valid photo ID card with you.