Announcement – KBZPay Center for Customers in Myanmar

KBZPay Centers are providing the below services daily from 9:30 AM till 3:30 PM. 

Customers are required to show the Branch Appointment Booking Confirmation at the KBZPay Center to cash out. The booking confirmation needs to be taken from the customer’s own KBZPay account and cannot have someone else cash out on behalf of the customers. 

Center NameLocationAvailable Services
KBZPay cash in KBZPay cash out at Agent ( appointment needs to be taken from KBZPay branch appointment & Service charges will apply)KBZPay Onboarding and linking with bank accountData (KYC – updated) : phone number change, PIN reset, etc
KBZPay Center (MICT Park)YANGON BRANCH 109-MICT PARK, Building 18
Room No (101,102,103,112,113,114), Ground Flr, MICT Park,
University Hlaing Myay, (12)Qtr, Hlaing Tsp, Yangon.
KBZPay Center (Min Ye Kyaw Swar Branch) Second FloorBeside City Mall Building, Min Ye Kyaw Swar Road
KBZPay Center (S.Okkalapa Branch)No. 337, Ground Floor, Yadanar Street.
KBZPay Center (Sanchaung/Pandomar)No. 162, RM A1, Ground Flr, Corner of Sanchaung St. & West Myay Ni Gone St, Sanchaung Township
KBZPay Center (Yay Kyaw Branch)Room 108, Ground floor, Corner of Bogyoke St. & Yae Kyaw St.(9) Ward, Pazundaung Tsp
KBZPay Center (Shwe Pyae Sone Market)Room A&B, Ground Floor, ShwePyae.Sone Market (Mingalar Market), Mingalar Taung Nyun Tsp
KBZPay Center (Shwe Taung Tan)No.490, corner of Kann Nar & Shwe Taung Tan St., 7th Ward, Lanmadaw Tsp
KBZPay Center (Hledan)No.12, Hledan St., 3rd Ward, Kamayut Tsp
KBZPay Center (Anawrahta)No.216, 218, 220, Anawrahta Rd, 11th ward, Pebedan Tsp
KBZPay Center (Hlaing Tharyar)No.02, Ground Floor, Tapin Shwe Htee & Nyaungdon St.
Tapin Shwe Htee Housing, Hlaing Tharyar Tsp.
KBZPay Center (MDY009) (MD39)35 st Bet; 56 x 57 st , Mahar Aung Myay Tsp.
KBZPay Center (MDY007) (MD05)30th St, Between 64×65 St, Chan Aye Thar Zan Tsp
KBZPay Center (MDY008) (MD43)At the corner of 61st St and Theik Pan Street, Chan Mya Thar Zi Tsp
KBZPay Center (Taunggyi)No-182, Yay Htwat Oo St, Kan (East) qtr

To make an appointment for cash out services with KBZPay, please view here.

We will keep on adding more services to the KBZPay Center. Please visit our website for information updates

Customers from Yangon, Mandalay and Nay Pyi Taw can now make branch appointment bookings through KBZPay

KBZPay customers who are Lv 1.5 and 2 can now book for branch appointments through the KBZPay app. Customers looking to make a withdrawal can book appointments via the KBZPay app under the ‘Branch Appointments’ function. Walk-in customers are accepted in all KBZ Branches between 9.30am – 3pm, for all transactions except for cash withdrawals.

Please note that cash withdrawal appointments are to be made from customers’ own KBZPay accounts. Customers are also required to add in the account number of their own bank account for withdrawal services.  Customers will not be able to perform cash withdrawal with confirmation made from other KBZPay accounts.

Please see the step by step video on how to make branch appointments with KBZPay

To download KBZPay –
iOS –
Android –

Please make sure your KBZPay app is Lv 1.5 to use this service. Please view how to upgrade your KBZPay account here.

Announcement – KBZPay is now available to use on Telenor, MPT, Ooredoo and Mytel mobile data

Customers are able to use KBZPay with Telenor, MPT, Ooredoo and Mytel mobile data networks. Transfer money to each other instantly with free of charge, top up and cash out with KBZPay. It is advised to turn off Wi-Fi and VPN and use only mobile data while logging in.

To download KBZPay
Android –

KBZPay Loan Payment Holiday for 3 months

KBZPay customers who have an existing KBZPay Shopper Loan or KBZPay Personal Loan will have a payment holiday for the next three months of repayment; for example, if a customer has paid back for the loan in March, the customer will get loan payment holiday for the months of April, May and June. There will be no penalty or late fees for the three month loan holiday. We will notify you near the end of the holiday when you will need to resume payments. 

Thank you for using KBZPay Shopper Loan and Personal Loan.

List of How To Videos

Here is the list of How To Videos for KBZPay customers on our services and features.

How to Upgrade to Lv 1.5 Yourself
How To Change Phone Number
How To Check Transaction History
How To Pin Reset
How To Pay Meter Bill
How To See Guest Mode
How to Make Appointment Booking

Dear Valued KBZPay Customers,

Please be informed that KBZPay will continue with our communication in real time on our products and services via KBZPay in-app, website, email and other official channels. 

Customers can check for information on KBZPay website , call our Call Center number 3211 or email [email protected] or visit your nearest branch. 

Please be careful not to share your personal information and your KBZPay account PIN and OTP SMS code with anyone, and contact Customer Service if you have any inquiries. KBZ employees will never email or call you to ask for your PIN or OTP.