KBZPay Customers in Yangon can now visit the KBZPay Centers in Yangon.
KBZPay Center (MICT Park)
Location : YANGON BRANCH 109-MICT PARK, Building 18
Room No(101,102,103,112,113,114), Ground Flr, MICT Park,
University Hlaing Myay, (12)Qtr, Hlaing Tsp. Yangon
KBZPay Center (Min Ye Kyaw Swar Branch) Second Floor
Location: City Mall Building, Min Ye Kyaw Swar Road
KBZPay Center (South Okkalapa Branch)
Location: No. 337, Ground Floor, Yadanar Street.
Customers can get the following services from 9:30 AM to 3:30 PM on Weekdays and from 10:30 AM to 2:30 PM on Weekends.
- KBZPay cash in
- KBZPay cash out at Agent ( appointment needs to be taken from KBZPay branch appointment & Service charges will apply)
- KBZPay onboarding
- Link with KBZ Bank Account
- Data (KYC) update
Customers can make appointments to visit the KBZPay Center for services related to KBZPay, through the KBZPay App.
Customers from Yangon, Mandalay and Nay Pyi Taw can now make branch appointment bookings through KBZPay
KBZPay customers who are Lv 1.5 and 2 can now book for branch appointments through the KBZPay app. Customers looking to make a withdrawal can book appointments via the KBZPay app under the ‘Branch Appointments’ function. Walk-in customers are accepted in all KBZ Branches between 9.30am – 3pm, for all transactions except for cash withdrawals.
Please note that cash withdrawal appointments are to be made from customers’ own KBZPay accounts. Customers are also required to add in the account number of their own bank account for withdrawal services. Customers will not be able to perform cash withdrawal with confirmation made from other KBZPay accounts.
Please see the step by step video on how to make branch appointments with KBZPay
Please make sure your KBZPay app is Lv 1.5 to use this service. Please view how to upgrade your KBZPay account here.
Customers are able to use KBZPay with Telenor, MPT, Ooredoo and Mytel mobile data networks. Transfer money to each other instantly with free of charge, top up and cash out with KBZPay. It is advised to turn off Wi-Fi and VPN and use only mobile data while logging in.
KBZPay customers who have an existing KBZPay Shopper Loan or KBZPay Personal Loan will have a payment holiday for the next three months of repayment; for example, if a customer has paid back for the loan in March, the customer will get loan payment holiday for the months of April, May and June. There will be no penalty or late fees for the three month loan holiday. We will notify you near the end of the holiday when you will need to resume payments.
Thank you for using KBZPay Shopper Loan and Personal Loan.
Here is the list of How To Videos for KBZPay customers on our services and features.
Please be informed that KBZPay will continue with our communication in real time on our products and services via KBZPay in-app, website, email and other official channels.
Please be careful not to share your personal information and your KBZPay account PIN and OTP SMS code with anyone, and contact Customer Service if you have any inquiries. KBZ employees will never email or call you to ask for your PIN or OTP.